Consulting Services

Professional consulting services for every stage of your IT project

For systems and processes to function smoothly within your IT infrastructure, there is a constant need for suitable solutions. It is advisable to call on the expertise of an experienced external service provider to allow you to quickly make the right decisions between the numerous offers. As part of our consulting services, Medialine experts compile and analyse your individual requirements, develop ideas and concepts together with you, test different scenarios and present you with appropriate proposals for solutions. Based on this advice, you can then decide on the solution that best meets your requirements.

Comprehensive expertise for successful software implementation

You will benefit from our experience during the implementation phase also. In customised workshops and training sessions, we fully familiarise your staff with the new solution and its functions, enabling your company to operate the solution completely by itself if desired. However, we are available to you as a competent and reliable partner if you don’t want to internally provide the capacities needed to maintain and operate your solution and prefer to utilise the services of an experienced service provider. You gain the benefit of the extensive and always up-to-date expertise of our vendor-certified employees, who participate in multiple training sessions and our continuing education process during the year, thus always keeping their technological knowledge completely up-to-the-minute. Therefore, we can guarantee you the best possible consulting services at all times.

Plan! Build! Run!

Plan! Build! Run! – We support you throughout every challenge

From the initial rough idea through to support in all of your day-to-day business, we provide you with consistent and comprehensive advice from a single source, supporting you in every phase and throughout every challenge.

Plan!

Before a project is commissioned, our consultants go over your existing IT environment and analyse your requirements in conjunction with you. Based on this, we then draw up a comprehensive implementation plan for you. We will gladly take on the entire project management. As part of this, we also coordinate collaboration with other service providers, manufacturers and data centres.

Build!

With our services in the area of IT consulting, we plan your individual project and implement it successfully. We also take care of the rollout and the implementation of solutions. In addition, we support you with migration services in order to jointly achieve the planned goal quickly and efficiently.

Run!

We supervise your IT systems throughout all of your day-to-day business and, acting as a central contact, we ensure that they are always available, including after the implementation phase. Benefit from IT processes that function smoothly and rely on our support – so that you can focus entirely on your business.

Process Consultation

Maximum efficiency for your business processes

Processes in companies are becoming increasingly more complex. A frequent challenge for IT departments is that it is difficult or impossible for existing processes to keep pace with the increasing requirements, and therefore new processes are needed. With our process consulting, the goal is to create transparent and efficient IT processes that optimally fit into your application landscape and IT infrastructure.

Benefit from customised IT processes

We can help you to optimise your IT processes. With our excellent methodological skills and wide-ranging industry and process expertise, we cover the entire value chain of the consulting process for you – from the individual analysis of your systems and requirements, to planning and solution design, through to implementation in your company. When developing a suitable process plan, we draw on our wealth of experience in the areas of IT management, IT lifecycle management and IT Infrastructure Library (ITIL). Selecting the appropriate tools and defining the process steps and responsibilities, we build customised processes for you that will allow you to successfully overcome the challenges faced by your company.

Support Services

IT support services for an IT environment that functions smoothly

For an IT system to function properly at all times, it needs professional maintenance and support on an ongoing basis. Therefore, we offer our customers individual support plans. They decide which services they need and which form of support best suits their particular company structure. Our helpdesk will answer your questions about hardware and software via telephone, e-mail, chat or ticket. Our second-level and third-level support provides support for your IT department – either remotely or on-site – with all of the challenges that arise in the daily operation of your infrastructure.

Mobile admins for IT support on site

In addition, our consultants are regularly on the move as mobile administrators so that they can help you on-site if required. Thus, they can provide you with advice and support directly, also ensuring that your IT environment is working smoothly at all times and that it is fulfilling its function – namely, fast, uncomplicated, high-performance provision of IT.