Our industry solutions – a precise fit to meet your needs
With regard to software applications, each industry has its own very particular requirements. As a specialist in your area, you therefore need solutions that meet the specific demands of your industry – and can at the same time be integrated seamlessly into your existing IT landscape. Hence, at Medialine we offer you special solutions for different industries. Adjustments to applications and interfaces or even custom development may be necessary in many cases in order to fulfil specific requirements for software applications and link them usefully with existing solutions. Thanks to our nearshore development team, which is made up of experienced developers, we can implement your individual requirements to achieve a precise fit.
Our solutions for the automotive industry map import, wholesale and retail processes. Different modules support efficient business processes in sales, distribution, trade, service, workshop management and the spare parts business. They are based on the integration of customer and vehicle information in the CRM program CAS genesisWorld with financial data from the ERP software WinLine from Mesonic. Thus, we provide vehicle importers and dealers with a solution that maps all relevant information in an integrated way and reduces labour costs. In addition, thanks to an integrative reporting system, users are always informed about their business matters, allowing them to make the right decisions quickly. Workshops benefit from our specific industry solution also, thanks to complete workshop management. From the order acceptance, to the processing of service and repairs (including ordering and handling spare parts), through to invoicing, each process step can be mapped in the software in a way that is transparent and comprehensible.
For online shop operators, we develop and operate e-commerce platforms based on the solutions Oxid eSales and Magento. Naturally, we also look after the integration, customisation, and if necessary, development of all of the interfaces, as well as the connection of all relevant third-party systems. We provide you with complete B2C commerce solutions tailored to your needs so that you can successfully sell your products and services over the Internet. The experts at Medialine take care of the Web design, provide the backbone for efficient order processing, look after the mapping of smooth transnational payment transactions (with appropriate pricing and VAT control) and integrate shipment tracking tools as well as marketing and customer care functions.
Financial services provider
It is mandatory for banks and financial services providers to document all customer processes without any gaps and store this in such a way that it is tamper-proof. Regulatory requirements such as FATCA (Foreign Account Tax Compliance Act) and CRS (Common Reporting Standard) also demand that address and tax data be verified and exchanged. With our solution, which is based on Cobra CRM
and ELO DMS
, you can not only guarantee tamper-proof documentation but you also benefit from automated, reliable verification and exchange processes, for which we store the legal list of criteria. Furthermore, we provide you with integrated, automated form management, with which you can ensure that all of your forms are always completely up to date without any great effort.
As an asset manager, you also benefit from interfaces between the document management system and securities banks. Automated data transfer and data storage ensures that all process steps are documented efficiently and in a manner that meets compliance requirements.
Leasing and rental service providers
For vehicle and equipment rental companies, property management companies and leasing and rental service providers, we provide a database-based solution for contract management. We also offer modules based on your needs for automatic and periodic invoicing, monitoring of business processes and reporting, including a BI function.
In the area of production, it is a constantly growing challenge to adhere to maintenance, servicing and inspection intervals for machinery and equipment. With our utility maintenance module for CRM system CAS Genesis World XRM, we can provide production plants with IT-based maintenance planning for all devices, machinery and tools. Many of our medium-sized companies also use the PPS
(production planning and control) module from the Mesonic Winline ERP system for their production control.
IT service providers
Providing fast and competent service is essential for customer relationships that are profitable in the long term. With our professional helpdesk service module based on the CAS Genesis World CRM system, you can create support tickets, easily involve employees in the support, document all work steps and provide everybody involved, including your customers, with clear, comprehensible information about the status, completion and cost for every ticket action. This allows you to improve the efficiency and quality of your support service, thus increasing customer satisfaction.
Our WinLine/COP interface integrates the COP purchasing platform and the WinLine ERP system into a complete industry solution for IT system houses. This makes
your purchasing and ordering processes simple and fast. For example, your employees can access the items they want and order them directly from merchandise management in Mesonic Winline without changing programs. After ordering, the process can then be followed up in merchandise management in the ERP system.
For transport operators in the area of passenger transportation, we provide a system for buying tickets online, which includes needs-based business software and can also be used with a smartphone. This allows bus companies, for example, to offer their customers modern, simple booking options and so optimise the capacity of the vehicles they run.
In the tourism sector, we can offer service providers such as travel agencies a powerful solution for complete customer relationship management including expenses based on cobra CRM Pro
. You can profit from a dynamic, automated, intelligent system that provides access to all customer situations at any time, displays all customer contacts with all employees in the company and has both a central data entry system and an extensive social media link. Medialine can also integrate fully-automated mail management, process-oriented complaint management and completely auditable contract management with event control. Other features include graphical sales forecasts, a transparent commission system and clear sales management. The automated processes, higher quality of data and efficient controlling ensure that you can react faster and in a more targeted manner to developments and changes on the customer side. We can also program any required interfaces or connections to third-party systems flexibly according to your individual requirements.
In the areas of warehousing and logistics, Medialine offers a solution that allows stock movements to be processed right in the WinLine ERP system using barcode scanners. With this solution, picklists and picking slips are no longer needed, and neither do you need to go through the time-consuming and error-prone manual process of subsequently entering paper-based documents. This flexible solution can be customised to the requirements of any process workflows and is fully integrated into the merchandise management module in the WinLine ERP system. You can benefit from efficient inventory by entering items quickly and easily using a barcode scanner, and you save time and labour costs thanks to simplified, automated processes for goods receipt and goods issue, stock transfer, labelling and workflow management.